Corporate Travel Managers will focus on compliance and employee experience
Travel Managers will focus on compliance and employee experience to drive wider business objectives, that’s the turning point which the Association of Corporate Travel Executives (ACTE) launched at The Evolution of Travel Policy: A Global View on the Future at the ACTE Global Travel Conference in Paris.
Created in partnership with American Express Global Business Travel (GBT), the report surveyed over 350 Corporate Travel Managers around the world to explore the future of travel policy. A key question for The Evolution of Travel Policy is the balance between savings and service in policy. Over the last 1-2 years, 52% of respondents say savings was the primary driver of their managed travel programme, followed by duty of care (23%) and traveller service (16%).
Looking ahead, the balance between savings and service is expected to change significantly as Corporate Travel Managers look to traveller behaviour, rather than supplier cost reductions, to drive savings. 84% of respondents say savings will be achieved through demand management and compliance in the next 1–2 years. However, the research suggests the communications tools to drive compliance are often missing: 44% of respondents say they have no formal systems in place for gathering feedback from their travellers.
While 75% of Corporate Travel Managers surveyed for The Evolution of Travel Policy see improved traveller service as a route to savings, few organisations have measures in place to justify these improvements to procurement or finance leaders. 21% of respondents today use traveller productivity metrics, 9% use work-life balance metrics and just 5% use stress reduction metrics. However, 12% of Corporate Travel Managers say they plan to introduce stress reduction metrics in the next 1-2 years.
Among the traveller considerations featured in The Evolution of Travel Policy are initiatives for improved traveller service. Highlights include:
- Pre-trip messaging: 30% of organisations have already deployed these services, and 27% aim to introduce them in the next 1–2 years.
- Mobile booking: 29% of organisations have mobile booking today. A further 30% of Corporate Travel Managers plan to implement within 1–2 years
- Mobile Apps for in-trip changes: deployed in just 16% of organisations today, over the next 1-2 years 31% of Corporate Travel Managers plan to implement
With sharing economy travel options a focus of interest across the travel industry, the research finds lukewarm attitudes among Corporate Travel Managers. While 13% have included ground transportation sharing options, and a further 13% plan to implement in the next 1 – 2 years, 39% say these options are not even on the agenda. With accommodation sharing options, 13% have implemented policy, 8% plan to introduce policy in the next 1 – 2 years and over half (56%) rule them out altogether. 84% of Corporate Travel Managers will target traveller behaviour to achieve savings. Communication will be the key to compliance: but 44% have no formal way to collect traveller feedback.
To see the complete study click here.