More travellers than ever book independently
Nearly two thirds of business travel buyers will have given travellers the freedom to book travel independently during 2014. This is according to our – The Business Travel Show’s – annual buyer survey. It’s an interesting statistic on its own. But when you compare it to figures from 2013 and 2012, it’s instantly clear just what a massive shift in attitude and policy this is.
Of the 62 per cent who appear to be moving towards a more lenient booking model – often called Travel Management 2.0 or open booking – over half insist travellers book within policy guidelines.
“This move towards more traveller freedom and taking a step back from mandatory compliance is in line with an overarching industry shift towards traveller – rather than travel – management and an increasing focus on traveller wellbeing and responsible travel management,” says Business Travel Show event director, David Chapple.
The survey showed that the top three methods of driving booking compliance are the adoption of preferred suppliers, education and awareness among travellers, and the use of online tools.
Three-quarters of respondents claimed travellers book outside of policy on occasion, but nearly one in ten issues penalties to those who do so.
Meanwhile, nearly half of travel managers feel their organisations do not invest enough in traveller feedback.
The Business Travel Show takes place at London Olympia, 25th-26th February.